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This InfoBrief explores the core characteristics and architectural approaches of Multi-Agent Systems (MAS), highlighting real-world use cases from Taiwan’s financial sector. It showcases how MAS is driving improvements in customer service, regulatory compliance, and process automation—offering valuable insights for industry leaders pursuing digital transformation and practical deployment strategies. Facing fragmented data, growing regulatory demands, and the complexity of hybrid-cloud integration, financial institutions are increasingly turning to MAS to build intelligent operations that can perceive, decide, act, and continuously optimize.
