GenBI for Major Bank | Going Cloud Use Case

Challenge

A Tier-1 bank in Taiwan faced a growing operational burden as line managers increasingly relied on the data analysis team for decision-critical insights. Originally hired to guide strategy, analysts were now inundated with daily data requests, many of which required manual querying across fragmented systems — including legacy platforms.

Key pain points included:

Heavy reliance on a few skilled analysts familiar with SQL

Decentralized, difficult-to-access data sources

An overwhelming volume of data requests causing delays in response times

Solution

To address the overload, the bank adopted GenBI, a Generative Business Intelligence platform that allows users to ask natural-language questions and receive instant data insights — without needing SQL skills.

Feature Highlights

Integration and standardization of internal systems and data structure
Self-service data access via natural-language Q&A interface
Multi-angle analysis and data breakdown features for comprehensive insights
Workflow automation for data QA, visualization, and post-processing

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Feature

Solution Architecture

Result

90% reduction in data query time, enabling faster access to decision-critical insights
35% decrease in analyst workload by empowering non-technical staff to independently retrieve data
Faster decision-making through a unified, structured data environment

Improved data literacy and access, driving enterprise-wide data democratization and empowerment