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Enhanced user experience and website conversion rates by optimizing website search and recommendation systems.
Taiwantrade partnered with Going Cloud to enhance their website's search accuracy and recommendation systems using AWS OpenSearch and Personalize services, boosting the browsing experience and conversion rates.
Our client, Taiwantrade, champions paperless trade and global market expansion. Specializing in online trade, it offers transaction services, business opportunities, and a robust supplier database. Through advanced one-on-one marketing, it streamlines international trade and integrates virtual and physical resources for online exhibitions, creating valuable business opportunities.
Taiwantrade hosts diverse trade data and opportunities, aiming to enhance user experiences by optimizing search and recommendation systems. Collaborating with Going Cloud, the client utilizes AWS OpenSearch and Personalize services to improve personalized content recommendations and the website's search engine.
After build up the recommendation engine, Going Cloud provide 7*24 MSP service to secure the system
Full Technical Team Availability: Our dedicated team, including Site Reliability Engineers (SREs), Data Engineers, and Data Scientists, is on standby 24/7 to address and resolve issues promptly.
Diverse Monitoring Indicators: We use a range of monitoring tools, integrating CloudWatch anomaly detection for advanced anomaly analysis and dynamic adjustment based on usage patterns. This helps avoid manual configuration changes when workload access patterns shift. Monitoring covers application layer, network layer, and other infrastructure triggers such as failures, delays, and abnormal usage. This comprehensive approach can reduce overall incidents by 15% to 40%, allowing our team to focus on critical events and provide better insights for managing application performance.
Multi-Channel Communication Architecture: We have implemented a multi-channel communication framework that ensures real-time and complete message delivery. This setup prevents any message loss and enables quick and efficient processing of both internal communications and client interactions, maintaining business efficiency and customer satisfaction.
Change Management and Tracking: Recognizing the importance of change management, we use a professional ticketing system to manage and document all changes, securely tracking and recording data. This system allows clients to view change logs at any time and ensures compliance with various service regulations.
Going Cloud's development on optimized search results and personalized content significantly improved the website's experience. It boosted conversion rates, enhancing the website's efficiency and benefiting both sides of Taiwan's trade.
